Accessibility Policy
Accessibility Policy
Our Commitment to Accessibility
At Emberwood, we are committed to providing the highest level of hospitality to all people who dine in our restaurants. We provide facilities to make it as easy as possible for all guests, including people with disabilities such as those who use wheelchairs, those who are deaf/hard of hearing, blind/low vision or have any disability to stay and enjoy our amenities.
If you have difficulty learning about our accessible features, contact us by email at accessibility@suttonhotelcollection.com and our friendly and knowledgeable team will be really happy to help you.
We strive to continually improve our efforts in making our restaurants, their amenities and rooms more accessible.
Accessible common areas and amenities:
- Accessible public entrance.
- Routes from accessible entrances to reception are accessible.
- Public restrooms are accessible.
Contact accessibility@suttonhotelcollection.com for further details or to make a specific inquiry into a reasonable accommodation request.
Emberwood website accessibility statement
Sutton Hotel Collection is committed to providing a website that is accessible to the widest possible audience. We actively work to ensure that this website is accessible and usable by people of all abilities.
How to get the most out of our website
Our website can be viewed on a range of different screen sizes and the size of text can be changed to suit different people.
Navigation within the website
In addition to the navigation menus, we have also included a Site Map page to help people find information more easily. There is a link to the Site Map page in the footer of every page.
Contact us
If you are unable to make a booking via the website, we provide a 24/7/365 automated telephone booking service on 01753 641 300. Alternatively, email your enquiry to accessibility@suttonhotelcollection.com and we will reply within two working days.
We welcome all constructive feedback regarding the accessibility of this website, which will be carefully considered. If there is information you think should be included on this page, if you have any suggestions or you experience any problem accessing the website then please email us at accessibility@suttonhotelcollection.com.
The Francis Hotel Data Protection Team
Or if you would like to, you can write to us at:
Data Protection Team
Emberwood
No. 5 Queen Square
Bath
BA1 2HH
UK